The future of business services in the age of ubiquitous computing

  • Authors:
  • Andrew Fano;Anatole Gershman

  • Affiliations:
  • Accenture Technology Labs, Chicago, IL;Accenture Technology Labs, Chicago, IL

  • Venue:
  • Communications of the ACM
  • Year:
  • 2002

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Abstract

Redefining the key aspects of the business-customer relationship.