Process Improvement Satisfies Employees

  • Authors:

  • George Yamamura

  • Affiliations:

  • -

  • Venue:
  • IEEE Software
  • Year:
  • 1999

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Abstract

When those of us working for Boeing's Space Transportation Systems organization succeeded in transforming the ad hoc, chaotic development environment into a smooth-running, process-driven environment, a major culture change occurred. Originally, in making this transition, we expected increased quality, reduced cycle time, and improved productivity. However, we achieved an important extra benefit-a significant increase in employee satisfaction. The author looks at this transformation