The trouble with shortcuts

Authors:
Andrew Howes;Stephen J. Payne;Amelia Woodward
Affiliations:
Cardiff University, Cardiff, UK;Cardiff University, Cardiff, UK;Cardiff University, Cardiff, UK
Venue:
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Year:
2000

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Abstract

Shortcut icons are often provided for commands that are used most frequently. However, there is no published evidence to support the view that shortcuts improve a user's overall efficiency. A preliminary experiment is reported that investigates the effect of shortcuts on performance time, both for the commands for which shortcuts are provided and for those for which they are not. The results suggest that shortcuts may in some circumstances have an overall effect of slowing users down.