Transfer between word processing systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A test of a common elements theory of transfer
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A quantitative theory of human-computer interaction
Interfacing thought: cognitive aspects of human-computer interaction
A quantitative model of the learning and performance of text editing knowledge
CHI '85 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
Human Problem Solving
Learning and transfer of measurement tasks
CHI '89 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
User interface consistency across end-user applications: the effects on mental models
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Specific versus general procedures in instructions
Human-Computer Interaction
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This paper investigates whether changes in the user/computer dialogue structure will affect the performance of users who are familiar with an earlier version of the product. Quantitative predictions using the Kieras and Polson (1985) production system model were derived to test whether changing the lexical attributes and structure of a popular menu-driven word-processor would permit transfer of existing knowledge of the word-processor to a new version. The results show that changes to the dialogue structure of the menu-system are not detrimental, while changes to the lexical attributes of the menus will hinder user performance.