Organization and learnability in computer languages
International Journal of Man-Machine Studies - Lecture notes in computer science Vol. 174
Fundamentals of interactive computer graphics
Fundamentals of interactive computer graphics
International Journal of Man-Machine Studies
Transfer between word processing systems
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning and transfer for text and graphics editing with a direct manipulation interface
CHI '86 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The data model is the heart of interface design
CHI '88 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The case against user interface consistency
Communications of the ACM
Mental models: theory and application in human factors
Human Factors
The importance of learning style in end-user training
MIS Quarterly
Coordinating user interfaces for consistency
Coordinating user interfaces for consistency
Principles and guidelines in software user interface design
Principles and guidelines in software user interface design
Communications of the ACM
Updating the copyright look and feel lawsuits
Communications of the ACM - Special issue on analysis and modeling in software development
Overcoming current growth limits in UI development
Communications of the ACM - Special issue on graphical user interfaces
Communications of the ACM - Special issue on graphical user interfaces
The ups and downs of look and feel
Communications of the ACM - Special issue on graphical user interfaces
Human communications issues in advanced UIs
Communications of the ACM - Special issue on graphical user interfaces
Mental models: concepts for human-computer interaction research
International Journal of Man-Machine Studies
Visualization ability as a predictor of user learning success
International Journal of Man-Machine Studies
APT: a description of user interface inconsistency
International Journal of Man-Machine Studies
Guest Editor's Introduction: An Applied Psychology of the User
ACM Computing Surveys (CSUR)
Design rules based on analyses of human error
Communications of the ACM
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
What's Wrong with Standard User Interfaces?
IEEE Software
Structured Analysis and System Specification
Structured Analysis and System Specification
Internet interface design: e-commerce and the user
Internet management issues
Web Site Interface Design: External and Internal Factors
OHS-6/SC-2 Proceedings of the 6th International Workshop and 2nd International Workshop on Open Hypertext Systems and Structural Computing
Advanced topics in end user computing
UNIFORM: automatically generating consistent remote control user interfaces
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing consumer interfaces for experiential tasks: an empirical investigation
European Journal of Information Systems
An empirical study of web site navigation structures' impacts on web site usability
Decision Support Systems
Mobile interaction design: Integrating individual and organizational perspectives
Information-Knowledge-Systems Management - Enterprise Mobility: Applications, Technologes and Strategies
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
Neurophysiological correlates in interface design: An HCI perspective
Computers in Human Behavior
The intangibility of e-services: effects on perceived risk and acceptance
ACM SIGMIS Database
Information Systems Frontiers
Objects that create their own context: the inclusion of conception in the mental model of the user
CHINZ '01 Proceedings of the Symposium on Computer Human Interaction
| Hi-index | 0.00 |
Consistent user interfaces across applications are thought to facilitate transfer of learning because a user can draw on existing knowledge when using a new application. But despite the interface consistency guidelines and standards that are based on transfer of learning assumptions, few studies have investigated the effects of interface consistency, especially when a user interacts with multiple applications. The user's knowledge of a computer application is often described as a mental model. This study tested whether the consistency of the user interface across applications affects mental-model development when a user learns and uses multiple applications. One hundred and fourteen participants learned two prototype cooperative work applications in a controlled laboratory setting. Interface consistency across applications was manipulated for two attributes commonly referred to in interface design guidelines: the visual appearance of the display screen and the action language syntax. As hypothesized, inconsistent action language syntax across applications resulted in more user actions to complete tasks. Inconsistent visual appearance, however, resulted in greater accuracy, which was surprising. This study provides support for the consistency guideline for action language syntax, but a distinctive visual appearance rather than a consistent one might help the user form more accurate mental models when initially learning multiple applications. Schema theory is used to explain both the expected and the unexpected results. Implications and promising research directions are proposed.