Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Communications of the ACM
The HomeNet field trial of residential Internet services
Communications of the ACM
Communications of the ACM
Usability Engineering
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Digital Cities: Organization, Content, and Use
Digital Cities, Technologies, Experiences, and Future Perspectives [the book is based on an international symposium held in Kyoto, Japan, in September 1999
Proceedings of the IFIP TC9/WG9.1 Seventh International Conference on Woman, Work and Computerization: Charting a Course to the Future
Proceedings of the IFIP TC9/WG9.1 Seventh International Conference on Woman, Work and Computerization: Charting a Course to the Future
The life and death of the great amsterdam digital city
Digital Cities'03 Proceedings of the Third international conference on Information Technologies for Social Capital: cross-Cultural Perspectives
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More and more interfaces are designed for 'everybody', instead of with a specific user-group in mind. In practice, most of them are still used by the 'typical Internet-user', the highly educated, white young male with extensive computer and Internet-experience. Amsterdam-based digital city DDS is no exception to this rule. In this article, the interface of DDS is studied with the help of ten first-time users with a more diverse background. Did they face any barriers in using DDS? And what kind of work did they need to perform to use the interface? This study shows that the most serious problems the first-time users faced were not caused by a lack of skill, but by the different technological frame they had. Thus, a script-analysis with the help of 'outsiders' seems to be an effective way to uncover some exclusion-processes of a digital city.