Groupware walkthrough: adding context to groupware usability evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
ACM Transactions on Computer-Human Interaction (TOCHI)
Towards developing task-based models of creativity
TAMODIA'07 Proceedings of the 6th international conference on Task models and diagrams for user interface design
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Techniques for inspecting the usability of groupware applications have recently been proposed. These techniques focus on the mechanics of collaboration rather than the work context in which a system is used, and offer time and cost savings by not requiring actual users or fully functional prototypes. Although these techniques are valuable, adding information about task and work context could improve the quality of inspection results. We introduce a method for analysing group tasks that can be used to add context to discount groupware evaluation techniques. Our method allows for the specification of collaborative scenarios and tasks by considering the mechanics of collaboration, levels of coupling during task performance, and variability in task execution. We describe how this type of task analysis could be used in a new inspection technique based on cognitive walkthrough.