Assessing Collaborative Tools from an Information-Processing Perspective: Identification of Value-Added Processes

Authors:
France Bouthillier;Kathleen Shearer
Affiliations:
-;-
Venue:
WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises
Year:
2003

Citing 6
Cited 1

Value Added Processes in Information Systems

Value Added Processes in Information Systems
A Review of Groupware Evaluations

WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
The Mechanics of Collaboration: Developing Low Cost Usability Evaluation Methods for Shared Workspaces

WETICE '00 Proceedings of the 9th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Group Task Analysis for Groupware Usability Evaluations

WETICE '01 Proceedings of the 10th IEEE International Workshops on Enabling Technologies: Infrastructure for Collaborative Enterprises
Assessing Competitive Intelligence Software: A Guide to Evaluating CI Technology

Assessing Competitive Intelligence Software: A Guide to Evaluating CI Technology
Task analysis for groupware usability evaluation: Modeling shared-workspace tasks with the mechanics of collaboration

ACM Transactions on Computer-Human Interaction (TOCHI)

WETICE 2003 Evaluating Collaborative Enterprises Workshop Report

WETICE '03 Proceedings of the Twelfth International Workshop on Enabling Technologies: Infrastructure for Collaborative Enterprises

Quantified Score

Hi-index	0.01

Visualization

Abstract

The authors explore the relevance of an information-processingperspective to collaboration. Based on theinformation management cycle and inspired by themechanics of collaboration, their model suggests thatcollaboration implies two types of informationalactivities: taskwork-related and teamwork-related. Theypresent competitive intelligence as an example ofcollaborative projects, and CI taskwork informationalmechanics, translated into criteria, to evaluate CIsoftware. These criteria reveal the value-addedprocesses that must be incorporated in a tool totransform information into intelligence. To assess thecollaborative utility of CI tools, the paper suggests anumber of teamwork informational mechanics that couldbe used to define another level of evaluation criteria.