The evaluation of online help systems: a conceptual model

The editorial role in developing an online user interface

SIGDOC '90 Proceedings of the 8th annual international conference on Systems documentation

Navigating online information: a characterization of extralinguistic factors that influence user behavior

SIGDOC '92 Proceedings of the 10th annual international conference on Systems documentation

Software usability: choosing appropriate methods for evaluating online systems and documentation

SIGDOC '93 Proceedings of the 11th annual international conference on Systems documentation

Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material

SIGDOC '94 Proceedings of the 12th annual international conference on Systems documentation: technical communications at the great divide

Documentation: not yet implemented, but coming soon!

The human-computer interaction handbook

Demandes d'aide procédurale: spécification des besoins d'utilisateurs novices

IHM '02 Proceedings of the 14th French-speaking conference on Human-computer interaction (Conférence Francophone sur l'Interaction Homme-Machine)

Toward a more precise definition of task-sufficient information: reconsidering Bethke et al. on task orientation and usability

ACM SIGDOC Asterisk Journal of Computer Documentation

Finding information on a menu: linking menu organization to the user's goals

Human-Computer Interaction