End-user computing: the MIS managers' perspective
Information and Management
Documenting information systems for management: a key to maintaining user satisfaction
Information and Management
Novice mistakes: are the folk wisdoms correct?
Communications of the ACM
The quality of user documentation
Information and Management
International Journal of Man-Machine Studies - Knowledge acquisition for knowledge-based systems. Part 2
Computerization versus computer aided mental
Psychological issues of human-computer interaction in the work place
Psychological issues of human-computer interaction in the work place
The evaluation of online help systems: a conceptual model
The society of text: hypertext, hypermedia, and the social construction of information
User cube: a taxonomy of end users
Communications of the ACM
Experimental comparison of design/documentation formats for expert systems
International Journal of Man-Machine Studies
Communications of the ACM
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
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"Improving the usability of programming publications," by Bethke et al. was a pioneering effort to transform computer documentation from a system-oriented to task-oriented design. To increase users' satisfaction with their manuals and ensure consistency in libraries, the authors realized that instructional information could not merely explain the inner workings and principles of a system for their own sake but that writers needed to shape information around users' taskrelated purposes, goals, and operational needs. Today, Bethke et al.'s views on taskorientation and usability stand as well-established principles in the field of documentation.