Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Understanding user evaluations of information systems
Management Science
Can computer users really be managed? individual factors and organization context as influences on resistance to information technology
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Information Technology, during the last few years, has turned into a determining factor of modern organization development. In this line, a lot of studies have been conducted aimed at explaining the possible relations to company's productivity and competitiveness, which to some extent, leads to causal conclusions, casting structural individual relationships into a background in the organizational tasks. In this direction, social researchers have incorporated valuable elements to understand the individuals 'position in the construction of technological artifacts and the comprehension thereof in the organization scope. Such research led to the statement of the concept of so-called technological frames, which explicitly incorporate an individual's social and cognitive distinctions around the technological context in a community. Subsequent studies, however, fail to delve into the way such frames are constructed or influenced in a significant extent by the companies's tasks or technology incorporations. For such reasons, this paper, based on the assumption that Information Technology is the result of individuals' social interaction, is intended to explore the benefits of individuals' structural relations understanding in Information Technology incorporation to integrate the findings of causal research and systemic elements (the study of relations), focusing on information technology understanding in the organizational tasks.