The importance of trust and community in developing and maintaining a community electronic network

  • Authors:

  • Alina Oxendine;Eugene Borgida;John L. Sullivan;Melinda S. Jackson

  • Affiliations:

  • Department of Political Science, University of Minnesota, 1414 Social Sciences Bldg., 267-19th Avenue South, Minneapolis, MN;Department of Psychology, University of Minnesota, N218 Elliott Hall, 75 East River Road, Minneapolis, MN;Department of Political Science, University of Minnesota, 1414 Social Sciences Bldg., 267-19th Avenue South, Minneapolis, MN;Department of Political Science, University of Minnesota, 1414 Social Sciences Bldg., 267-19th Avenue South, Minneapolis, MN

  • Venue:
  • International Journal of Human-Computer Studies - Special issue: Trust and technology
  • Year:
  • 2003

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Abstract

Focusing on two rural cities in Minnesota, this paper analyses ways in which these communities have gone about providing information technology to their citizens. This paper will explain why one city has chosen to take an entrepreneurial approach to networking and the other city has chosen a more collaborative approach, promoting equal access for its citizens. Based on interviews, focus groups, and surveys in the two cities, we find that these divergent approaches are related to fundamental cultural differences in the two communities. One city seems to have a more pronounced reservoir of social capital, meaning that people in this community tend to be more trusting, have more cohesive social ties and are prone toward collaboration. Cooperation and social trust, particularly among community leaders, seem to have played large roles in triggering the development of a community electronic network. Moreover, we discover that political engagement and interpersonal trust among the citizenry in this city seem to be pivotal in sustaining and perpetuating the community endeavor.