Extraversion and introversion in electronically-supported meetings
Information and Management
A structural model of end user computing satisfaction and user performance
Information and Management
Work, friendship, and media use for information exchange in a networked organization
Journal of the American Society for Information Science
Information and Management
The impact of culture and gender on web sites: an empirical study
ACM SIGMIS Database
The Social Life of Information
The Social Life of Information
Media use in support of communication networks in an academic research environment
Media use in support of communication networks in an academic research environment
The importance of trust and community in developing and maintaining a community electronic network
International Journal of Human-Computer Studies - Special issue: Trust and technology
The researcher's dilemma: evaluating trust in computer-mediated communication
International Journal of Human-Computer Studies - Special issue: Trust and technology
Journal of the American Society for Information Science and Technology
Journal of Management Information Systems
Anonymity effects in computer-mediated communication in the case of minority influence
Computers in Human Behavior
Sense of Virtual Community: A Conceptual Framework and Empirical Validation
International Journal of Electronic Commerce
The Dynamic Effects of Group Support Systems on Group Meetings
Journal of Management Information Systems
The complexity of richness: Media, message, and communication outcomes
Information and Management
Understanding social loafing in knowledge contribution from the perspectives of justice and trust
Expert Systems with Applications: An International Journal
Electronic Commerce Research and Applications
Knowledge contribution in the online virtual community: capability and motivation
KSEM'06 Proceedings of the First international conference on Knowledge Science, Engineering and Management
Customer Knowledge Management and E-commerce: The role of customer perceived risk
International Journal of Information Management: The Journal for Information Professionals
Effects of anonymity, invisibility, and lack of eye-contact on toxic online disinhibition
Computers in Human Behavior
Demographics, weather and online reviews: a study of restaurant recommendations
Proceedings of the 23rd international conference on World wide web
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The motivation to share members' knowledge is critical to an online community's survival and success. Previous research has established that knowledge sharing intentions are based on group cohesion. Several studies also suggested that social loafing behavior will seriously corrode group cohesion. Therefore, social loafing is a key obstacle to fostering online community development. Although substantial studies have been performed on the critical factors that affect social loafing in the learning group, those on online communities are still lacking. By integrating two perspectives, social capital and perceived risk, a richer understanding of social loafing behavior can be gained. In the research model, social ties and perceived risk have been driven by anonymity, offline activities, knowledge quality, and media richness. Social ties and perceived risk are hypothesized to affect social loafing in the online community, which, in turn, is hypothesized as negatively affecting group cohesion. Data collected from 323 online users in online communities provide support for the proposed model. The study shows that social loafing is a significant negative predictor of the users' group cohesion. The study also shows that social ties and perceived risk are important components of social loafing. Anonymity, offline activities, knowledge quality, and media richness all have strong effects on social ties and perceived risk in the online community. Implications for theory and practice and suggestions for future research are discussed.