Elicitation Technique Selection: How Do Experts Do It?

  • Authors:
  • Ann M. Hickey;Alan M. Davis

  • Affiliations:
  • -;-

  • Venue:
  • RE '03 Proceedings of the 11th IEEE International Conference on Requirements Engineering
  • Year:
  • 2003

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Abstract

Requirements elicitation techniques are methods used by analysts to determine the needs of customers and users, so that systems can be built with a high probability of satisfying those needs. Analysts with extensive experience seem to be more successful than less experienced analysts in uncovering the user needs. Less experienced analysts often select a technique based on one of two reasons: (a) it is the only one they know, or (b) they think that a technique that worked well last time must surely be appropriate this time. This paper presents the results of in-depth interviews with some of the world's most experienced analysts. These results demonstrate how they select elicitation techniques based on a variety of situational assessments.