The importance of learning style in end-user training
MIS Quarterly
End-user training and learning
Communications of the ACM
Managing evaluation goals for training
Communications of the ACM
A best-practice based model for information technology learning strategy formulation
SIGMIS CPR '03 Proceedings of the 2003 SIGMIS conference on Computer personnel research: Freedom in Philadelphia--leveraging differences and diversity in the IT workforce
Effective training: applying frameworks to practice
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Organizing End-User Training: A Case Study of an E-Bank and its Elderly Customers
Journal of Organizational and End User Computing
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Rapid development in new information technology requires constant need for training end user. Organisations spend heavily on training, but do not take an integrative approach in formulating training strategies. This is mainly due to lack of guidance from the literature. A few frameworks that have been proposed have not been evaluated. In this paper, we use one such framework and use it to evaluate the training strategy in an organisation. This summative evaluation is followed by the formative evaluation of the framework itself. Based on our findings, we conclude that the framework is useful to evaluate organisational training efforts. However, we also point out deficiencies in the framework itself and suggest areas of improvement.