End-user training and learning
Communications of the ACM
Trends in end-user training: a research agenda
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
A firm-level model of IT personnel planning
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Describing best business practices: a pattern-based approach for knowledge sharing
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
Rethinking end-user training strategy: applying a hierarchical knowledge-level model
Journal of End User Computing - Special issue on end user computing: clarity, change, choice
E-Learning: Strategies for Delivering Knowledge in the Digital Age
E-Learning: Strategies for Delivering Knowledge in the Digital Age
Conceptual frameworks in practice: evaluating end-user training strategy in an organization
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
Effective training: applying frameworks to practice
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
End-user training methods: what we know, need to know
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
Exploring the relationship between emotions and the acquisition of computer knowledge
Computers & Education
Organizing End-User Training: A Case Study of an E-Bank and its Elderly Customers
Journal of Organizational and End User Computing
Proceedings of International Conference on Information Integration and Web-based Applications & Services
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In today's fast changing environment marked by innovation in information technology (IT) at great speed, organizations need to take a holistic view of IT training by formulating comprehensive learning strategies. In this paper, we propose an integrative learning strategy formulation model that we developed based on the findings of a study that used a multiple case study approach. We analyzed 16 organizations with leading edge training behaviors to identify best practices for learning strategies. The model we propose is composed of four dimensions, which we call Focus, Conceptualization, Integration and Positioning. We describe the model and mechanisms for moving an organization toward best practices in implementing and applying a learning strategy.