Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
Software for use: a practical guide to the models and methods of usage-centered design
Software for use: a practical guide to the models and methods of usage-centered design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predictive human performance modeling made easy
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A development framework for value-centred design
CHI '05 Extended Abstracts on Human Factors in Computing Systems
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
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Interactive products have definitely improved from the users' perspective in the 20 years since the HCI field emerged. Prior to the 1980s, only a small portion of the population of the western world used computers, primarily scientists, engineers, and financial analysts. Today, almost everyone in developed nations use dozens of computers each day: withdrawing money from the bank, checking out at the grocery store, speed-dialing the cell phone, surfing the web, email to grandmother, and IMing friends to set up an impromptu social event. Interactivity with computers has progressed from command-line operating systems accessible only to gurus to almost invisible operating systems which require almost no attention, from esoteric applications whose functionality was desired by only a few, to depending on computer functionality for almost every aspect of life. The fact that people can and do live in such tight integration with interactive systems is a testament to HCI's contribution to the world. We can declare victory!