Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Barriers to effective use of knowledge management systems in software engineering
Communications of the ACM
Predicting e-services adoption: a perceived risk facets perspective
International Journal of Human-Computer Studies - Special issue on HCI and MIS
Organizational learning during advanced system development: opportunities and obstacles
Journal of Management Information Systems - Special section: Strategic and competitive information systems
"Need to Know" - Organizational Knowledge and Management Perspective
Information-Knowledge-Systems Management
Case study: Constructing internal knowledge markets: considerations from mini cases
International Journal of Information Management: The Journal for Information Professionals
Information and Software Technology
Journal of the American Society for Information Science and Technology
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Knowledge management as a field continues to receive resounding interest from scholars. While we have made progress in many areas of knowledge management, we are yet to understand what factors contribute to employee usage of knowledge artifacts. A field study of 175 employees in a software engineering organization was conducted to understand factors that govern consumption of explicit knowledge. We assert that the decision to consume knowledge can be framed as a problem of risk evaluation. Specifically, there are two sources of risk a consumer must evaluate prior to knowledge consumption—risk from the knowledge producer and risk from the knowledge product. We find support for the factors of perceived complexity, perceived relative advantage, and perceived risk as they relate to intentions to consuming knowledge. © 2006 Wiley Periodicals, Inc.