Rethinking the concept of user involvement
MIS Quarterly
The specification, engineering, and measurement of information systems quality
Journal of Systems and Software
How good is good enough?: an ethical analysis of software construction and use
Communications of the ACM
Software Quality Measurement Based on Fault-Detection Data
IEEE Transactions on Software Engineering
Measurement: the key to application development quality
IBM Systems Journal
An agency theory model of ERP implementation
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
Supporting ethical problem solving: an exploratory investigation
Proceedings of the 2004 SIGMIS conference on Computer personnel research: Careers, culture, and ethics in a networked environment
Keeping Mum as the Project Goes Under: Toward an Explanatory Model
Journal of Management Information Systems
IS-Supported Managerial Control for China's Research Community: An Agency Theory Perspective
Journal of Global Information Management
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A decision-making study was conducted to examine the effects of moral hazard on information systems (IS) professionals' decisions whether or not to implement a system with quality problems. Moral hazard was defined as an incentive to act in one's self-interest in conflict with the organization's overall goals while being able to hide those actions through privately held information. Highly experienced IS professionals provided responses to a hypothetical decision case that revealed a tendency to implement a project with quality problems in a moral hazard situation. Their decisions, however, were strongly influenced by ethical considerations. These findings suggest that key economic constructs, such as moral hazard, apply to system implementation contexts. They also suggest that organizations can significantly moderate self-interested behavior by fostering an ethical climate.