An information overload study: using design methods for understanding

Authors:
Ingrid Mulder;Henk de Poot;Carla Verwij;Ruud Janssen;Marcel Bijlsma
Affiliations:
Telematica Instituut, Enschede, The Netherlands;Telematica Instituut, Enschede, The Netherlands;Telematica Instituut, Enschede, The Netherlands;Telematica Instituut, Enschede, The Netherlands;Telematica Instituut, Enschede, The Netherlands
Venue:
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Year:
2006

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Abstract

Information overload is not a clear-cut concept. To understand the concept we studied knowledge workers in their organizational context applying different design methods. These methods are increasingly used to inspire designers in designing technology solutions. However, for understanding ambiguous concepts they are less common. We compared critical incidents collection, cultural probing and storytelling with respect to their contribution to articulate the concept of information overload and to understand why respondents perceive information overload as problematic. At the same time, these insights will steer us towards practical guidelines and technological solutions bridging the gap between understanding human behaviour and (technological) support.