Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
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Marketing Science
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Modeling Browsing Behavior at Multiple Websites
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Using Transaction Prices to Re-Examine Price Dispersion in Electronic Markets
Information Systems Research
Optimal Search for Product Information
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Competition in Consumer Shopping Experience
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Consumer Fit Search, Retailer Shelf Layout, and Channel Interaction
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Buyer search costs for price are changing in many markets. Through a model of buyer and seller behavior, I consider the effects of changing search costs on prices both when product differentiation is fixed and when it is endogenously determined in equilibrium. If firms cannot change product design, lower buyer search costs for price lead to increased price competition. However, if product design is a decision variable, lower search costs for price may also lead to higher product differentiation, which decreases price competition. In this case, the overall effect of lower buyer search costs for price may even be higher prices, lower social welfare, and higher industry profits. The result is especially interesting because recent technological changes, such as Internet shopping, can affect the market structure through lowering buyer search costs.