Information Resources Management Journal
Mobile Commerce: A New Frontier
Computer
A Framework for the Emerging Mobile Commerce Applications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 9 - Volume 9
Organizational size and IT innovation adoption: A meta-analysis
Information and Management
International Journal of Electronic Commerce
Introduction to the Special Issue: Mobile Commerce Applications
International Journal of Electronic Commerce
Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study
International Journal of Electronic Commerce
A conceptual model for the process of IT innovation adoption in organizations
Journal of Engineering and Technology Management
International Journal of E-Business Research
Journal of Global Information Management
International Journal of Strategic Information Technology and Applications
Contextual factors and continuance intention of mobile services
International Journal of Mobile Communications
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E-business is rapidly spreading in service industries. Firms that adopt this innovative way to sell or deliver services and manage customer relationships must make technological and strategic changes. Firms in the same industry adopt e-business at different rates. Why do some firms actively implement e-business, and others take a more cautious attitude? Drawing on several research streams (innovation adoption research, institutional theory, strategic orientation theory, and upper-echelon theory), this article proposes a multi-level model to explain e-business adoption by service firms. The model was empirically tested using survey and interview data from travel agencies in Taiwan. External competitive pressure, innovation orientation, financial slack, and IT resources were found to be associated with two measures of e-business adoption. CEO risk-taking propensity and firm size also had an interaction effect on e-business adoption. Interviews with CEOs indicate that most travel agencies in Taiwan are not yet ready to apply mobile technologies in their daily business. The slow progress of mobile e-business was largely attributed to the limited capacity of mobile devices and the misfit between travel product characteristics, consumer behavior, and current mobile solutions.