Evaluating strategic alternatives: an analytical model
Computers and Operations Research
The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
A methodological framework for evaluating environmentally conscious manufacturing programs
Computers and Industrial Engineering - Special issue on o/perational issues in environmentally conscious manufacturing
Support for the sense-making activity of managers
Decision Support Systems - Knowledge management support of decision making
Managing Intellectual Capital: Organizational, Strategic, and Policy Dimensions
Managing Intellectual Capital: Organizational, Strategic, and Policy Dimensions
Knowledge Management Tools
Knowledge Management: Issues, Challenges and Opportunities for Governments in the New Economy
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
Applying tacit knowledge management techniques for performance assessment
Computers & Education
Measuring Knowledge Management Effectiveness in Communities of Practice
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
The Development of an Instrument to Measure Readiness for Knowledge Management
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Assessing the contribution of knowledge to business performance: the KP3 methodology
Decision Support Systems - Special issue: Knowledge management technique
KMPI: measuring knowledge management performance
Information and Management
Computers and Industrial Engineering
Knowledge management performance evaluation: a decade review from 1995 to 2004
Journal of Information Science
Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Building a taxonomy of a firm's knowledge assets: A perspective of durability and profitability
Journal of Information Science
Accounting for information: Information and knowledge in the annual reports of FTSE 100 companies
Journal of Information Science
A novel hybrid evaluation approach of knowledge management performance for R&D division
International Journal of Information Technology and Management
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The single most important task of knowledge management (KM) performance measurement is comparing your company with its main rivals. Most of the metrics and methods of knowledge measurement that have been developed are concentrated on measuring the knowledge within the organization, which may be nice to know, but is not critical. In this paper, we propose a methodology for comparing a firm's knowledge management performance with its major rivals using the Analytical Network Process (ANP) to obtain a clear direction of the effort required to gain or maintain a competitive advantage. The ANP approach employed in the present study is a theory of multiple criteria decision making (MCDM), and is good at dealing with tangible and intangible information. Our methodology is designed to make a detailed comparison of a firm's KM performance with that of its main rivals, in order to be able to provide effective information for improving its KM and to increase its decision-making quality. This paper makes three important contributions: (1) it develops a comprehensive model, which incorporates a variety of issues for conducting KM performance measurements in comparison with major rivals; (2) case experience is provided to help us understand the advantages and disadvantages of the methodology for KM performance measurement from a practical point of view, and (3) the results obtained from exploring the case firm present changes that the case firm can make, implying that the case firm must reinforce its knowledge creation and internalization so as to improve its position in comparison with its most competitive rivals. The method proposed by this paper is generic in nature and is applicable to benefit any firm.