User characteristics and performance with automated mobile phone systems

Authors:
Mark Howell;Steve Love;Mark Turner
Affiliations:
School of Information Systems, Computing and Mathematics, Brunel University, West London, Uxbridge UB8 PH, UK.;School of Information Systems, Computing and Mathematics, Brunel University, West London, Uxbridge UB8 PH, UK.;Department of Psychology, University of Portsmouth, King Henry Building, Portsmouth, PO1 2DY, UK
Venue:
International Journal of Mobile Communications
Year:
2008

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Abstract

The aim of this study was to investigate the impact of individual differences (such as gender and attitude towards mobile phone use in public places) on the usability of a speech-activated mobile city guide service in various context of use (e.g. cafe, train). A Wizard of Oz methodology was used to provide the service functionality for the mobile city guide service. Participants in the study completed specific tasks over a six-week period in public and private locations. The results highlight the importance of considering the effects of individual differences on the context of use in system design and evaluation.