Usability benchmark study of commercially available smart phones: cell phone type platform, PDA type platform and PC type platform

Authors:
Jeroen Keijzers;Elke den Ouden;Yuan Lu
Affiliations:
Eindhoven University of Technology, MB Eindhoven, The Netherlands;Eindhoven University of Technology, MB Eindhoven, The Netherlands and Industry Consulting, AE Eindhoven, The Netherlands;Eindhoven University of Technology, MB Eindhoven, The Netherlands
Venue:
Proceedings of the 10th international conference on Human computer interaction with mobile devices and services
Year:
2008

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Abstract

The upcoming of smart phones are the result of consumers' preference for high-feature products: manufacturers are lured into integration of a growing number of technologies and features to provide attractive and competitive models. At the same time usability of such complex products becomes an increasing problem. This study aims to provide designers more insight into the consequences of emerging technologies on the usability of smart phones with different platforms. We conducted a usability benchmark study and tested 4 different features on 3 smart phones with 3 different platforms (Nokia E6li (Symbian S60, cell phone type platform), HTC S710 (Windows Mobile 6, PC type platform), Palm Treo680 (Palm OS, PDA type platform)) with in total 43 subjects in a between-subjects design. The results show significant differences in usability of the smart phones for the selected functions. For all platforms, the common design guidelines for usability still apply, but are restricted by the desire to integrate more functionality to create competitive products.