Methodology matters: doing research in the behavioral and social sciences
Human-computer interaction
Gestural and audio metaphors as a means of control for mobile devices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Human factors testing in the design of Xerox's 8010 “Star” office workstation
CHI '83 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing the handheld maritime communicator
Proceedings of the 2003 conference on Designing for user experiences
Toward a Framework for Evaluating Ubiquitous Computing Applications
IEEE Pervasive Computing
The AWARE architecture: supporting context-mediated social awareness in mobile cooperation
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Mobility Work: The Spatial Dimension of Collaboration at a Hospital
Computer Supported Cooperative Work
It's a jungle out there: practical considerations for evaluation in the city
CHI '05 Extended Abstracts on Human Factors in Computing Systems
A web of coordinative artifacts: collaborative work at a hospital ward
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Does think aloud work?: how do we know?
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Interaction techniques for using handhelds and PCs together in a clinical setting
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
It's worth the hassle!: the added value of evaluating the usability of mobile systems in the field
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Personal and Ubiquitous Computing
Personal and Ubiquitous Computing
Seeking a theoretical foundation for design of in sitro usability assessments
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Usability evaluation of digital dictation procedure - an interaction analysis approach
USAB'11 Proceedings of the 7th conference on Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society: information Quality in e-Health
Towards doll based design: framework, guidelines and research potentials
Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design
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The dynamic nature of clinical work makes it challenging to assess the usability of mobile information and communication technology (ICT) for hospitals. To achieve some of the realism of field evaluations, combined with the control of laboratory-based evaluations, we have conducted usability tests of prototypes in a laboratory custom designed as a full-scale ward section. Nurses and physicians acting out simulated clinical scenarios have used the prototypes. This paper reports on the general methodological lessons learned from three such formative usability evaluations. We have learned that the physical test environment, the test scenarios, and the prototypes form three variables that need to reflect a sufficient amount of realism and concreteness in order to help generate valid test results. At the same time, these variables are tools that can help control and focus the evaluation on specific issues that one wants to gather data on. We have also learned that encouraging reflection among participants and using detailed multi-perspective recordings of usage can help form a more precise understanding of how mobile ICT can accommodate clinical work. The current paper aims to inform work toward a best practice for laboratory-based evaluations of mobile ICT for hospitals.