“Implementing packaged software"
Management Information Systems Quarterly
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
Identifying the causes of resistance to IS implementation: a change theory perspective
Information and Management
Enterprise resource planning--breakthrough and/or term problem?
ACM SIGMIS Database
Enterprise resource planning: the role of the CIO and it function in ERP
Communications of the ACM
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enterprise resource planning: making ERP a success
Communications of the ACM
User resistance and strategies for promoting acceptance across system types
Information and Management
ERP implementation approaches: toward a contingency framework
ICIS '99 Proceedings of the 20th international conference on Information Systems
An empirically-grounded framework for the information systems development process
ICIS '98 Proceedings of the international conference on Information systems
Power, politics, and MIS implementation
Communications of the ACM
Using a case study to test the role of three key social enablers in ERP implementation
ICIS '00 Proceedings of the twenty first international conference on Information systems
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Templates Instruments for Standardizing ERP Systems
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 8 - Volume 8
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Tailoring ERP Systems: A Spectrum of Choices and their Implications
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Information and Management
COTS-Based Systems: A Methodology for Evaluating Data and Output Misfits
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Investment in Enterprise Resource Planning: Business Impact and Productivity Measures
Journal of Management Information Systems
Innovating mindfully with information technology
MIS Quarterly
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From a strategic alignment standpoint, a clear link is desirable between strategic business goals and the specialization of business assets. The customization of an Enterprise System can be viewed as a specialization of an IT related business asset. Its customization should be driven by these strategic business goals. However, the implementation realities frequently tell a different story. Customizations are often not linked to strategic business goals and at times even run counter to these goals. Experiences have shown that these gaps can be costly and have severe business implications. Thus, it is important to understand how these discrepancies can occur, and subsequently, how to develop approaches to avoid unnecessary customizations. This qualitative study explores key influences on customizations in five major Enterprise System implementations. The analysis of the qualitative data collected in this study reveals key influence factors with their direct, as well as their indirect impacts on customization. The article further discusses how some of these influences can be leveraged by IT managers to guide customizations in a desirable direction.