What Needs Tell Us about User Experience

Authors:
Annika Wiklund-Engblom;Marc Hassenzahl;Anette Bengs;Susanne Sperring
Affiliations:
MediaCity, Åbo Akademi University, Vaasa, Finland 65101;Folkwang University, Essen, Germany 45141 and MediaCity, Åbo Akademi University, Vaasa, Finland 65101;MediaCity, Åbo Akademi University, Vaasa, Finland 65101;MediaCity, Åbo Akademi University, Vaasa, Finland 65101
Venue:
INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II
Year:
2009

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Abstract

The present study explores the sources and consequences of fulfilling six fundamental human needs, namely Autonomy , Relatedness , Competence, Stimulation, Influence , and Security, through using interactive products and media. Each need refers to a distinct set of issues, such as according product attributes (e.g., "flexibility") and experiential consequences (e.g., "freedom of choice"). Besides the need-specific content, which helps to characterize and differentiate user experiences, the study reveals the close relation between needs and according product attributes as their mirror images.