Rich evaluations of entertainment experience: bridging the interpretational gap

Authors:
Dhaval Vyas;Gerrit C. van der Veer
Affiliations:
Vrije Universiteit Amsterdam, Amsterdam, The Netherlands;Open Universiteit Nederland, Heerlen, The Netherlands
Venue:
Proceedings of the 13th Eurpoean conference on Cognitive ergonomics: trust and control in complex socio-technical systems
Year:
2006

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Abstract

This paper reports a qualitative study of evaluating the 'experience' supported by a state-of-the-art interactive television application. Internet Protocol Television (IPTV) system is a new technology in the ever-growing industry of interactive entertainment. Focusing on the users' interpretations, we applied a set of rich evaluation strategies to collect data about users' experiences with the IPTV. The results show implications about how the users constructed complex and reflective understandings about the system. The evaluation suite helped us gather information about users' aspirations, expectations, and intellectual and emotional states of their understandings. The results also imply a strong support for taking into account the non-technical values of human-technology interaction.