Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
The emerging role of electronic marketplaces on the Internet
Communications of the ACM
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Real life, real users, and real needs: a study and analysis of user queries on the web
Information Processing and Management: an International Journal
Paid placement strategies for internet search engines
Proceedings of the 11th international conference on World Wide Web
Communications of the ACM
Comparison of allocation rules for paid placement advertising in search engines
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
Analysis and Design of Business-to-Consumer Online Auctions
Management Science
Managing Online Auctions: Current Business and Research Issues
Management Science
Adaptive web search based on user profile constructed without any effort from users
Proceedings of the 13th international conference on World Wide Web
Economics of an Information Intermediary with Aggregation Benefits
Information Systems Research
Communications of the ACM - The Blogosphere
Journal of the American Society for Information Science and Technology
An exploratory study of the emerging role of electronic intermediaries
International Journal of Electronic Commerce
Internet and electronic information management
Information Services and Use - Electronic Information Management
Optimal Search Engine Marketing Strategy
International Journal of Electronic Commerce
A Model of Neutral B2B Intermediaries
Journal of Management Information Systems
International Journal of Electronic Commerce
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Biased listing is the practice of listing items in electronic marketplaces according to criteria other than the normally expected ones (e.g., relevance or quality). This study investigates the existence, nature, and implications of biased listing effects using the case of an on-line hotel distribution platform. The study is based on real-life booking data provided by Hotel.de, the second-largest hotel-booking platform in Europe, which lists hotels according to the value of their contracts. The contribution of the study is threefold: (1) it reveals the existence of biased listing effects in an e-marketplace for products and services; (2) it explores the nature and functioning of biased listing as a combination of ranking and labeling effects, revealing a crowding-out effect that affects hotels that do not switch to higher-value contracts; (3) it discusses the implications and strategic options for the market parties. The study shows how market providers that engage in biased listing practices are able to exploit their gatekeeper position by making suppliers compete for listing positions on the platform. This research contributes to a better understanding of the role of e-marketplaces as gatekeepers between supply and demand and, at the same time, is part of a wider context of research on consumer decision-making in informationrich decision situations.