IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Speak out and annoy someone: experience with intelligent kiosks
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Shared reality: spatial intelligence in intuitive user interfaces
Proceedings of the 7th international conference on Intelligent user interfaces
Experiences on a multimodal information kiosk with an interactive agent
Proceedings of the second Nordic conference on Human-computer interaction
Experiences from the use of a robotic avatar in a museum setting
Proceedings of the 2001 conference on Virtual reality, archeology, and cultural heritage
Designing social presence of social actors in human computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Interacting with embodied agents in public environments
Proceedings of the working conference on Advanced visual interfaces
An evaluation of virtual human technology in informational kiosks
Proceedings of the 6th international conference on Multimodal interfaces
Toward a social-cognitive psychology of speech technology: affective responses to speech-based e-service
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Increasingly, technology developers are turning to interactive, intelligent kiosks to provide routine communicative functions such as greeting and informing people as they enter public, corporate, retail, or healthcare spaces. A number of studies have found intelligent kiosks to be usable with study participants reporting them to be appealing, useful, and even entertaining. However, the field still lacks insight into the ways in which people use multimodal interfaces to seek information and accomplish tasks. The Memphis Intelligent Kiosk Initiative project, or MIKI, was designed for multimodal use and although in usability testing it exemplified good interface design in a number of areas, the complexity of multiple modalities---including animated graphics, speech technology and an avatar greeter---complicated usability testing, leaving developers seeking improved instruments. In particular, factors such as gender and technical background of the user seemed to change the way that various kiosk tasks were perceived, deficiencies were observed in speech interaction as well as the location information in a 3D animated map.