Measuring usability: preference vs. performance
Communications of the ACM
CHI '95 Conference Companion on Human Factors in Computing Systems
Aesthetics and apparent usability: empirically assessing cultural and methodological issues
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Measuring usability: are effectiveness, efficiency, and satisfaction really correlated?
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Ubiquity
Current practice in measuring usability: Challenges to usability studies and research
International Journal of Human-Computer Studies
Economic and subjective measures of the perceived value of aesthetics and usability
ACM Transactions on Computer-Human Interaction (TOCHI)
Meta-analysis of correlations among usability measures
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personality and self reported mobile phone use
Computers in Human Behavior
A survey of what customers want in a cell phone design
Behaviour & Information Technology
Haptic numbers: three haptic representation models for numbers on a touch screen phone
International Conference on Multimodal Interfaces and the Workshop on Machine Learning for Multimodal Interaction
Variation in importance of time-on-task with familiarity with mobile phone models
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Unpacking social interaction that make us adore: on the aesthetics of mobile phones as fashion items
Proceedings of the 13th International Conference on Human Computer Interaction with Mobile Devices and Services
Open-ended art environments motivate participation
Proceedings of the 8th International Conference on Advances in Computer Entertainment Technology
Computers in Human Behavior
Web Aesthetics and Usability: An Empirical Study of the Effects of White Space
International Journal of E-Business Research
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Proceedings of the 31st European Conference on Cognitive Ergonomics
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Participants sometimes rate products high in usability despite experiencing obvious usability problems (low effectiveness or efficiency). Is it possible that this occurs because high product attractiveness compensates for low effectiveness/efficiency? Previous research has not investigated the interplay between attractiveness, effectiveness, and efficiency to determine whether attractiveness accounts for additional variance in usability ratings beyond that which is explained by effectiveness and efficiency. The present research provides the first test of this idea. Using data from usability testing, we demonstrate that attractiveness, effectiveness, and efficiency each has an independent influence on usability ratings and, in the present research, attractiveness had the largest impact. We report results of quantitative analyses that suggest multiple mechanisms could be responsible for the relationship between attractiveness and usability.