Communications of the ACM
Usability and biometric verification at the ATM interface
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Attitudes towards technology use in public zones: the influence of external factors on ATM use
CHI '03 Extended Abstracts on Human Factors in Computing Systems
A PIN-entry method resilient against shoulder surfing
Proceedings of the 11th ACM conference on Computer and communications security
Design and evaluation of a shoulder-surfing resistant graphical password scheme
Proceedings of the working conference on Advanced visual interfaces
Pictures at the ATM: exploring the usability of multiple graphical passwords
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why Johnny can't encrypt: a usability evaluation of PGP 5.0
SSYM'99 Proceedings of the 8th conference on USENIX Security Symposium - Volume 8
Lessons learned from the deployment of a smartphone-based access-control system
Proceedings of the 3rd symposium on Usable privacy and security
Undercover: authentication usable in front of prying eyes
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
It's Mine, Don't Touch!: interactions at a large multi-touch display in a city centre
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Use Your Illusion: secure authentication usable anywhere
Proceedings of the 4th symposium on Usable privacy and security
Vibrapass: secure authentication based on shared lies
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Look into my eyes!: can you guess my password?
Proceedings of the 5th Symposium on Usable Privacy and Security
My phone is my keypad: privacy-enhanced PIN-entry on public terminals
OZCHI '09 Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group: Design: Open 24/7
Multi-touch authentication on tabletops
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Shoulder-surfing resistance with eye-gaze entry in cued-recall graphical passwords
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An evaluation of extended validation and picture-in-picture phishing attacks
FC'07/USEC'07 Proceedings of the 11th International Conference on Financial cryptography and 1st International conference on Usable Security
Graphical password authentication using cued click points
ESORICS'07 Proceedings of the 12th European conference on Research in Computer Security
Authentication on public terminals with private devices
Proceedings of the fifth international conference on Tangible, embedded, and embodied interaction
Obfuscating authentication through haptics, sound and light
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Spinlock: a single-cue haptic and audio PIN input technique for authentication
HAID'11 Proceedings of the 6th international conference on Haptic and audio interaction design
Breaking undercover: exploiting design flaws and nonuniform human behavior
Proceedings of the Seventh Symposium on Usable Privacy and Security
Adaptive Automated Teller Machines
Expert Systems with Applications: An International Journal
Don't queue up!: user attitudes towards mobile interactions with public terminals
Proceedings of the 11th International Conference on Mobile and Ubiquitous Multimedia
Methodology for a field study of anti-malware software
FC'12 Proceedings of the 16th international conference on Financial Cryptography and Data Security
Back-of-device authentication on smartphones
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Designing leakage-resilient password entry on touchscreen mobile devices
Proceedings of the 8th ACM SIGSAC symposium on Information, computer and communications security
Money on the move workload, usability and technology acceptance of second-screen atm-interactions
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Know your enemy: the risk of unauthorized access in smartphones by insiders
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
Proceedings of the 15th international conference on Human-computer interaction with mobile devices and services
A clinical study of risk factors related to malware infections
Proceedings of the 2013 ACM SIGSAC conference on Computer & communications security
International Journal of Human-Computer Studies
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With the increase of automated teller machine (ATM) frauds, new authentication mechanisms are developed to overcome security problems of personal identification numbers (PIN). Those mechanisms are usually judged on speed, security, and memorability in comparison with traditional PIN entry systems. It remains unclear, however, what appropriate values for PIN-based ATM authentication actually are. We conducted a field study and two smaller follow-up studies on real-world ATM use, in order to provide both a better understanding of PIN-based ATM authentication, and on how alternative authentication methods can be compared and evaluated. Our results show that there is a big influence of contextual factors on security and performance in PIN-based ATM use. Such factors include distractions, physical hindrance, trust relationships, and memorability. From these findings, we draw several implications for the design of alternative ATM authentication systems, such as resilience to distraction and social compatibility.