Replacing usability testing with user dialogue
Communications of the ACM
On the contributions of different empirical data in usability testing
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
Usability Testing and Research
Usability Testing and Research
Proceedings of the 2003 conference on Interaction design and children
What do usability evaluators do in practice?: an explorative study of think-aloud testing
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Observing the User Experience: A Practitioner's Guide to User Research (Morgan Kaufmann Series in Interactive Technologies) (The Morgan Kaufmann Series in Interactive Technologies)
interactions - 25 years of CHI conferences: a photographic essay
Behaviour & Information Technology
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Scrutinising usability evaluation: does thinking aloud affect behaviour and mental workload?
Behaviour & Information Technology
Cultural cognition in usability evaluation
Interacting with Computers
Usability Testing Essentials: Ready, Set...Test!
Usability Testing Essentials: Ready, Set...Test!
Hi-index | 0.00 |
This paper presents the results of a study that compared two think-aloud styles: the classic approach and a relaxed think-aloud on the nature and number of participant utterances produced. Overall, ten categories of utterance were extracted from the verbal data ranging from categories that had a direct impact on usability problem analysis, to those which simply described procedural actions. There were no categories of utterance that were unique to either method. The interactive think-aloud led to the production of more utterances that could be directly used in usability problem analysis. Participants provided explanations, opinions and recommendations during classic think-aloud, even though they were not instructed to do so. This finding suggests that the social context of testing may override the classic instruction to think aloud.