IT requirements of business process management in practice - an empirical study

Authors:
Susanne Patig;Vanessa Casanova-Brito;Barbara Vögeli
Affiliations:
University of Bern, Institute of Business Information Systems, Bern, Switzerland;University of Bern, Institute of Business Information Systems, Bern, Switzerland;University of Bern, Institute of Business Information Systems, Bern, Switzerland
Venue:
BPM'10 Proceedings of the 8th international conference on Business process management
Year:
2010

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Abstract

Substantial use of dedicated software characterizes the highest level of Business Process Management (BPM) maturity. Currently, companies are far below this level. This situation is due to the fact that the existing BPM tools don't satisfy key requirements of BPM. We have conducted a worldwide survey of major public companies to elicit these requirements, which are grounded in the nature of processes and the usage of software. The analysis of 130 responses indicates that human-oriented process modeling languages and BPM tools as well as BPM tools with software integration capabilities are most urgently required.