Communications of the ACM
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
"Trust me, I'm an online vendor": towards a model of trust for e-commerce system design
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Accessibility and Usability of eCommerce Systems
ICCHP '02 Proceedings of the 8th International Conference on Computers Helping People with Special Needs
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Tension, what tension?: Website accessibility and visual design
W4A '04 Proceedings of the 2004 international cross-disciplinary workshop on Web accessibility (W4A)
Hunting for headings: sighted labeling vs. automatic classification of headings
Proceedings of the 10th international ACM SIGACCESS conference on Computers and accessibility
Accessible Online Shops for the Older Generation and People with Disabilities
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
A service science perspective for interfaces of online service applications
Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems
User Trust in eCommerce Services: Perception via Screen Reader
NISS '09 Proceedings of the 2009 International Conference on New Trends in Information and Service Science
Usability and Accessibility of eBay by Screen Reader
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
How can HCI factors improve accessibility of m-learning for persons with special needs?
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
The intangibility of e-services: effects on perceived risk and acceptance
ACM SIGMIS Database
Accessible Design'05 Proceedings of the 2005 international conference on Accessible Design in the Digital World
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The widespread diffusion of electronic commerce offers a great opportunity for blind people. We describe the results of an electronic survey carried out with 22 blind and 22 sighted users in order to understand the difficulties and obstacles they experience shopping on-line, and solicit their expectations and suggestions for making the interaction simpler and more satisfying. Results show that blind users shop on-line much less than their sighted counterparts, since they encounter more difficulties not only when making a purchase, but even in the navigation phase preceding the commercial transaction. Complex layouts and unstructured content can prevent an e-transaction from being successfully completed. Furthermore, security, privacy and trustiness, common concerns for all consumers, also impact on the fear of buying via Internet for the visually impaired. Poor usability leads to a potential loss of revenue for online companies and a lost opportunity to increase a blind person's independence. Providing simpler, more understandable UIs would benefit all users and fuel the expansion of electronic commerce.