I'm just burned out: Understanding information system compatibility with personal values and role-based stress in a nursing context

  • Authors:
  • Amy Hennington;Brian Janz;Robin Poston

  • Affiliations:
  • Department of Computer Information Systems, Middle Tennessee State University, Department of Computer Information Systems, Campus Box 45, Murfreesboro, TN 37132, United States;Department of Management Information Systems, University of Memphis, 201E FedEx Institute of Technology, Memphis, TN 38152, United States;Department of Management Information Systems, University of Memphis, 309 Fogelman College of Business and Economics, Memphis, TN 38152, United States

  • Venue:
  • Computers in Human Behavior
  • Year:
  • 2011

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Abstract

Using the theory of role dynamics, we develop a model linking nurses' perceptions of an information system's compatibility with their values to work stress and burnout. We surveyed registered nurses and tested the research hypotheses via the partial least squares approach to structural equation modeling. Our results demonstrate a linkage between nurses' perceptions of IS compatibility with values, role conflict, and burnout, thus contributing to our understanding of the ways in which IS usage has the potential to impact users, especially in mandatory usage environments. Implications and study limitations are also discussed.