A behavioral approach to information retrieval system design
Journal of Documentation
Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Designing interaction
Activity theory as a potential framework for human-computer interaction research
Context and consciousness
Activity theory: implications for human-computer interaction
Context and consciousness
Understanding experience in interactive systems
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
interactions - Funology
How users reciprocate to computers: an experiment that demonstrates behavior change
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
The product as a fixed-effect fallacy
Human-Computer Interaction
Experience Design: Technology for All the Right Reasons
Experience Design: Technology for All the Right Reasons
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
International Journal of Human-Computer Studies
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We hypothesized that users show different behavioral patterns at work when using interactive products, namely execute, engage, evolve and expand. These patterns refer to task accomplishment, persistence, task modification and creation of new tasks, each contributing to the overall work goal. By developing a questionnaire measuring these behavioral patterns we were able to demonstrate that these patterns do occur at work. They are not influenced by the users alone, but primarily by the product, indicating that interactive products indeed are able to support users at work in a holistic way. Behavioral patterns thus are accounted for by the interaction of users and product.