Rethinking advising: developing a proactive culture to improve retention

Authors:
Amber Settle;John Glatz
Affiliations:
DePaul University, Chicago, IL, USA;DePaul University, Chicago, IL, USA
Venue:
Proceedings of the 2011 conference on Information technology education
Year:
2011

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Abstract

In 2009 DePaul University's College of Computing and Digital Media (DePaul CDM) discovered a significant lag in undergraduate retention rates as well as four, five and six-year graduation rates as compared to other major colleges at the university. DePaul CDM's investment in online student service resources had over time caused the unintentional reinvention of the college advising office into one that supported a very limited number of students, focusing primarily on students either in academic distress or students nearing graduation. In an effort to modify the advising culture at DePaul CDM into a more proactive one, a strategic student service plan was formulated, with the goal of addressing issues related to retention and graduation. We describe early successes and failures in changing the approach to student advising and provide information about future initiatives and evaluation.