Analytic evaluation of groupware design

Authors:
Pedro Antunes;Marcos R. S. Borges;Jose A. Pino;Luis Carriço
Affiliations:
Department of Informatics, Universidade de Lisboa, Portugal;Graduate Program in Informatics, Federal University of Rio de Janeiro, Brazil;Department of Computer Science, Universidad de Chile, Chile;Department of Informatics, Universidade de Lisboa, Portugal
Venue:
CSCWD'05 Proceedings of the 9th international conference on Computer Supported Cooperative Work in Design II
Year:
2005

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Abstract

We propose an analytic method to evaluate groupware design. The method was inspired by GOMS, a well-known approach to analyze usability problems with single-user interfaces. GOMS has not yet been amply applied to evaluate groupware because of several fundamental distinctions between the single-user and multi-user contexts. The approach described in this paper overcomes such differences. We also illustrate the application of the model by applying it to the design of a collaborative tool for software engineering requirements negotiation.