Universal subgoaling and chunking: the automatic generation and learning of goal hierarchies
Universal subgoaling and chunking: the automatic generation and learning of goal hierarchies
Predictive engineering models using the EPIC architecture for a high-performance task
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using GOMS for user interface design and evaluation: which technique?
ACM Transactions on Computer-Human Interaction (TOCHI)
The GOMS family of user interface analysis techniques: comparison and contrast
ACM Transactions on Computer-Human Interaction (TOCHI)
The Psychology of Human-Computer Interaction
The Psychology of Human-Computer Interaction
TYPIST: a theory of performance in skilled typing
Human-Computer Interaction
Automatic Support for Usability Evaluation
IEEE Transactions on Software Engineering
Model-based and empirical evaluation of multimodal interactive error correction
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
A comparison of tools for building GOMS models
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Supporting cognitive models as users
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 2
Predicting the effects of in-car interfaces on driver behavior using a cognitive architecture
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Multimodal error correction for speech user interfaces
ACM Transactions on Computer-Human Interaction (TOCHI)
The state of the art in automating usability evaluation of user interfaces
ACM Computing Surveys (CSUR)
The human-computer interaction handbook
The human-computer interaction handbook
Models of interactive systems: a case study on programmable user modelling
International Journal of Human-Computer Studies
ACM Transactions on Computer-Human Interaction (TOCHI)
Cue effectiveness in mitigating postcompletion errors in a routine procedural task
International Journal of Human-Computer Studies
Creating hierarchical categories using cell assemblies
Connection Science
User Modelling in Ambient Intelligence for Elderly and Disabled People
ICCHP '08 Proceedings of the 11th international conference on Computers Helping People with Special Needs
EMU in the Car: Evaluating Multimodal Usability of a Satellite Navigation System
Interactive Systems. Design, Specification, and Verification
Automating human-performance modeling at the millisecond level
Human-Computer Interaction
Human-Computer Interaction
Determination of optimal paths to task goals using expert system based on GOMS model
Computers in Human Behavior
Analytic evaluation of groupware design
CSCWD'05 Proceedings of the 9th international conference on Computer Supported Cooperative Work in Design II
Achieving closed-loop control simulation of human-artefact interaction: a comparative review
Modelling and Simulation in Engineering
Action graphs and user performance analysis
International Journal of Human-Computer Studies
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Engineering models of human performance permit some aspects of usability of interface designs to be predicted from an analysis of the task, and thus they can replace to some extent expensive user-testing data. We successfully predicted human performance in telephone operator tasks with engineering models constructed in the EPIC (Executive Process-Interactive Control) architecture for human information processing, which is especially suited for modeling multimodal, complex tasks, and has demonstrated success in other task domains. Several models were constructed on an a priori basis to represent different hypotheses about how operators coordinate their activities to produce rapid task performance. The models predicted the total time with useful accuracy and clarified some important properties of the task. The best model was based directly on the GOMS analysis of the task and made simple assumptions about the operator's task strategy, suggesting that EPIC models are a feasible approach to predicting performance in multimodal high-performance tasks.