The effect of head-nod recognition in human-robot conversation
Proceedings of the 1st ACM SIGCHI/SIGART conference on Human-robot interaction
Museum guide robot based on sociological interaction analysis
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Precision timing in human-robot interaction: coordination of head movement and utterance
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effect of restarts and pauses on achieving a state of mutual orientation between a human and a robot
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Footing in human-robot conversations: how robots might shape participant roles using gaze cues
Proceedings of the 4th ACM/IEEE international conference on Human robot interaction
Revealing Gauguin: engaging visitors in robot guide's explanation in an art museum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Explorations in engagement for humans and robots
Artificial Intelligence
Attention-based addressee selection for service and social robots to interact with multiple persons
Proceedings of the Workshop at SIGGRAPH Asia
Studies in public places as a means to positively influence people's attitude towards robots
ICSR'12 Proceedings of the 4th international conference on Social Robotics
Identifying people with soft-biometrics at fleet week
Proceedings of the 8th ACM/IEEE international conference on Human-robot interaction
Designing engagement-aware agents for multiparty conversations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In this paper, we present our work designing a robot that explains an exhibit to multiple visitors in a museum setting, based on ethnographic analysis of interactions between expert human guides and visitors. During the ethnographic analysis, we discovered that expert human guides employ some identical strategies and practices in their explanations. In particular, one of these is to involve all visitors by posing a question to an appropriate visitor among them, which we call the "creating a puzzle" sequence. This is done in order to draw visitors' attention towards not only the exhibit and but also the guide's explanation. While creating a puzzle, the human guide can monitor visitors' responses and choose an "appropriate" visitor (i.e. one who is likely to provide an answer). Based on these findings, sociologists and engineers together developed a guide robot that coordinates verbal and non-verbal actions in posing a question or "a puzzle" that will draw visitors' attention, and then explain the exhibit for multiple visitors. During the explanation, the robot chooses an "appropriate" visitor. We tested the robot at an actual museum. The results show that our robot increases visitors' engagement and interaction with the guide, as well as interaction and engagement among visitors.