Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
Two case studies of open source software development: Apache and Mozilla
ACM Transactions on Software Engineering and Methodology (TOSEM)
Information Systems Research
An Empirical Study of Speed and Communication in Globally Distributed Software Development
IEEE Transactions on Software Engineering
Virtual teams: a review of current literature and directions for future research
ACM SIGMIS Database
Talk amongst yourselves: inviting users to participate in online conversations
Proceedings of the 12th international conference on Intelligent user interfaces
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Increasing commitment to online communities by designing for social presence
Proceedings of the ACM 2011 conference on Computer supported cooperative work
From competition to metacognition: designing diverse, sustainable educational games
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Metacommunication and semiotic engineering: insights from a study with mediated HCI
DUXU'13 Proceedings of the Second international conference on Design, User Experience, and Usability: design philosophy, methods, and tools - Volume Part I
Building loyalty to online communities through bond and identity-based attachment to sub-groups
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
How beliefs about the presence of machine translation impact multilingual collaborations
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Theories about commitment in online settings and empirical evidence from offline environments suggest that greater communication in online groups should lead members to become more committed and participate longer. However, experimental evidence is sparse, in part because of difficulties inducing communication online. Moreover, previous work has not identified the route by which communication leads to increased commitment. In this paper, we investigated whether task versus social communication modeled by a leader versus a peer influenced the amount that group members talked and their willingness to continue participating in the group. We conducted an experiment within ad hoc groups in the online game World of Warcraft. Results suggest that communication early in a group's history causes members to talk more later on and that the early communication increases their commitment through its influence on group atmosphere rather than through increased member participation. Social communication by a peer is especially valuable in increasing commitment.