Cheque mates: participatory design of digital payments with eighty somethings

  • Authors:
  • John Vines;Mark Blythe;Paul Dunphy;Vasillis Vlachokyriakos;Isaac Teece;Andrew Monk;Patrick Olivier

  • Affiliations:
  • Northumbria University & Newcastle University, Newcastle upon Tyne, United Kingdom;Northumbria University, Newcastle upon Tyne, United Kingdom;Newcastle University, Newcastle upon Tyne, United Kingdom;Newcastle University, Newcastle upon Tyne, United Kingdom;Newcastle University, Newcastle upon Tyne, United Kingdom;University of York, York, United Kingdom;Newcastle University, Newcastle upon Tyne, United Kingdom

  • Venue:
  • Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
  • Year:
  • 2012

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Abstract

This paper describes a project exploring the design of digital payment services in collaboration with 16 people aged over 80. Many older people find cheques valuable as a means of payment but the UK Payments Council recently proposed their abolition. We describe two designs that simultaneously aimed to preserve and augment the paper cheque as a means of making electronic payments. These were devised during participatory design workshops through critical dialogues with our eighty something participants. Workshop discussions resulted in the creation of a real world cheque system where we issued pre-paid cheques without the involvement of banks. This work informed the development of a digital cheque book based on Anoto digital pen technology. The work illustrates the value of participatory design with 'extraordinary' users, such as the eighty somethings, in HCI.