Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enterprise resource planning systems: systems, life cycle, electronic commerce, and risk
Enterprise resource planning systems: systems, life cycle, electronic commerce, and risk
Business Process Management: The Third Wave
Business Process Management: The Third Wave
A Taxonomy of ERP Implementation Approaches
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 7 - Volume 7
It Doesn't Matter--Business Processes Do: A Critical Analysis of Nicholas Carr 'S I. T. Article in the Harvard Business Review
Process Aware Information Systems: Bridging People and Software Through Process Technology
Process Aware Information Systems: Bridging People and Software Through Process Technology
Direct from Dell: Strategies that Revolutionized an Industry
Direct from Dell: Strategies that Revolutionized an Industry
ERP II: best practices for successfully implementing an ERP upgrade
Communications of the ACM - Self managed systems
European Journal of Information Systems - Special section: PACIS 2004
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Data & Knowledge Engineering
Business Process Management: The SAP Roadmap
Business Process Management: The SAP Roadmap
ERP systems implementation success factors: IS and non-IS managers' perceptions
International Journal of Business Information Systems
Design Research in Information Systems: Theory and Practice
Design Research in Information Systems: Theory and Practice
How IT Enabled Investments Bring Value to the Business: A Literature Review
HICSS '11 Proceedings of the 2011 44th Hawaii International Conference on System Sciences
A decision algorithm for ERP systems alignment
International Journal of Business Information Systems
ERP system implementation costs and selection factors of an implementation approach
International Journal of Business Information Systems
MIS Quarterly
The antecedents of IT-business alignment in manufacturing firms
International Journal of Business Information Systems
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Enterprise systems management (ESM) and business process management (BPM), although highly correlated, have evolved as alternative approaches to operational transformation. As a result, companies struggle to find the right balance when prioritising technology and processes as change drivers. The purpose of this paper is to propose a direction towards aligning the process-centric and technology-centric approaches. Using the case study method, we gain insight into two implementation projects: one of an information technology (IT) system and one of a process. We compare them using design thinking and strategic alignment theories. Based on the discussion, we assess the shortcomings of the process-centric and technology-centric approaches and argue that a conjoint design approach is required to achieve alignment between processes and technology. From a theoretical stance, this paper offers design-informed insights into the process/technology alignment discussion and points towards a closer integration of process and technology research agendas. The implications for practice include a direction towards design-time coordination of processes and IT systems.