A behavioral approach to information retrieval system design
Journal of Documentation
Reengineering of design and manufacturing processes
Computers and Industrial Engineering
Software Testing: A Craftsman's Approach
Software Testing: A Craftsman's Approach
The role of communication in organizational change: an empirical investigation
Information and Management
Models and Protocol Structures for Software Agent Based Complex E-Commerce Transactions
EC-Web 2001 Proceedings of the Second International Conference on Electronic Commerce and Web Technologies
Reviewing Software Diagrams: A Cognitive Study
IEEE Transactions on Software Engineering
Structured Analysis and System Specification
Structured Analysis and System Specification
A real-time cooperative swim-lane business process modeler
ICCSA'05 Proceedings of the 2005 international conference on Computational Science and its Applications - Volume Part I
A study of issues relating to information management across engineering SMEs
International Journal of Information Management: The Journal for Information Professionals
Strategic management of IS/IT functions: the role of the CIO in Norwegian organisations
International Journal of Information Management: The Journal for Information Professionals
Improving an industrial reference process by information flow analysis: a case study
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
Modelling user participation in organisations as networks
Expert Systems with Applications: An International Journal
Modelling delivery information flow: a comparative analysis of DSMs, DFDs and ICDs
Diagrams'12 Proceedings of the 7th international conference on Diagrammatic Representation and Inference
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In this article, the `information channel diagram' (ICD) approach is introduced as a diagrammatical tool for modelling information flow during the delivery phase of organisations in which goods are deployed or delivered to customers. An initial review and evaluation of current tools for modelling information flow will be conducted based on the characteristics of information flow during the delivery phases in organisations. Diagrammatic primitives and a prescribed modelling methodology for developing an ICD will be presented, and a case scenario of the delivery phase of an organisation within the health care sector will be applied to demonstrate the use of the ICD. The article concludes by discussing some applications, generalisation potential and limitations of the ICD approach.