A mathematical model of the finding of usability problems
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
The human-computer interaction handbook
A trust model for e-commerce in South Africa
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
A critical evaluation of literature on visual aesthetics for the web
SAICSIT '04 Proceedings of the 2004 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Evaluating e-commerce environments: approaches to cross-disciplinary investigation
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
Improving the Usability of E-Commerce Applications using Business Processes
IEEE Transactions on Software Engineering
The interplay of beauty, goodness, and usability in interactive products
Human-Computer Interaction
From interaction to trajectories: designing coherent journeys through user experiences
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Understanding, scoping and defining user experience: a survey approach
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability evaluation methods: mind the gaps
Proceedings of the 2009 Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists
Developing practical tools for user experience evaluation: a case from mobile news journalism
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Number of people required for usability evaluation: the 10±2 rule
Communications of the ACM
Contextual user experience: how to reflect it in interaction designs?
CHI '10 Extended Abstracts on Human Factors in Computing Systems
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics
Needs, affect, and interactive products - Facets of user experience
Interacting with Computers
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Despite the accepted importance of User Experience (UX) as a concept related to and yet distinct from usability, there is still some ambiguity about the relationship between UX and usability. This paper aims to investigate the role of usability in contributing to a good UX in the rapidly-growing domain of e-commerce websites, where user experience is of paramount importance. We investigate this relationship by usability testing of participants' interactions with four telecommunication websites and by a questionnaire survey on the user experience of the sites, conducted with the same participants. The complex, context-specific, subtle and subjective nature of UX makes it difficult to measure and design for UX. The contribution of the study is to mention particular usability aspects that influence attributes of UX as an approach towards demystifying designing for UX. The paper should be of interest to designers, developers and researchers in the field of usability and UX.