Developing practical tools for user experience evaluation: a case from mobile news journalism

Authors:
Heli Väätäjä;Tiina Koponen;Virpi Roto
Affiliations:
Tampere University of Technology, Korkeakoulunkatu, Tampere;Tampere University of Technology, Korkeakoulunkatu, Tampere;Tampere University of Technology, Korkeakoulunkatu, Tampere and Nokia Research Center, Nokia Group, Finland
Venue:
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Year:
2009

Citing 7
Cited 6

Hedonic and ergonomic quality aspects determine a software's appeal

Proceedings of the SIGCHI conference on Human Factors in Computing Systems
The thing and I: understanding the relationship between user and product

Funology
Measuring emotion: development and application of an instrument to measure emotional responses to products

Funology
Studying antecedents of emotional experiences in interactive contexts

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The interplay of beauty, goodness, and usability in interactive products

Human-Computer Interaction
From interaction to trajectories: designing coherent journeys through user experiences

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Dimensions of Context Affecting User Experience in Mobile Work

INTERACT '09 Proceedings of the 12th IFIP TC 13 International Conference on Human-Computer Interaction: Part II

Early adopters' experiences of using mobile multimedia phones in news journalism

European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Mobile questionnaires for user experience evaluation

CHI '10 Extended Abstracts on Human Factors in Computing Systems
User experience of smart phones in mobile journalism: early findings on influence of professional role

Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How can usability contribute to user experience?: a study in the domain of e-commerce

Proceedings of the South African Institute for Computer Scientists and Information Technologists Conference
Studying user experiences of autostereoscopic 3D menu on touch screen mobile device

Proceedings of the 24th Australian Computer-Human Interaction Conference

Quantified Score

Hi-index	0.00

Visualization

Abstract

We present a questionnaire called Attrak-Work to support the evaluation of user experience of mobile systems in the context of mobile news journalism. We discuss theoretical background of the questionnaire and describe the development process including the field study within which the questionnaire was developed. The presented questionnaire assesses user's perception of the pragmatic (usability and task and goal achievement) and hedonic (stimulation and identification) qualities and an overall judgment of appeal. We used the questionnaire as part of a field study to corroborate and expand the findings of observations and interviews. We found the Attrak-Work questionnaire a useful tool to be used in this manner especially for the evaluation of the hedonic qualities.