Christopher Alexander: an introduction for object-oriented designers
ACM SIGSOFT Software Engineering Notes
Design patterns: elements of reusable object-oriented software
Design patterns: elements of reusable object-oriented software
Lingua Francas for design: sacred places and pattern languages
DIS '00 Proceedings of the 3rd conference on Designing interactive systems: processes, practices, methods, and techniques
The Design of Sites: Patterns, Principles, and Processes for Crafting a Customer-Centered Web Experience
A Pattern Approach to Interaction Design
A Pattern Approach to Interaction Design
IEEE Software
Development and evaluation of emerging design patterns for ubiquitous computing
DIS '04 Proceedings of the 5th conference on Designing interactive systems: processes, practices, methods, and techniques
The impact of pre-patterns on the design of digital home applications
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
A pattern language for pattern language structure
CRPIT '02 Proceedings of the 2002 conference on Pattern languages of programs - Volume 13
A pattern language for user assistance
interactions - Help! User assistance and HCI
Designing Interfaces
Interaction Design: Beyond Human Computer Interaction
Interaction Design: Beyond Human Computer Interaction
FEATURE: Problems before patterns: a different look at Christopher Alexander and pattern languages
interactions - The Counterfeit You
Liberating Voices: A Pattern Language for Communication Revolution
Liberating Voices: A Pattern Language for Communication Revolution
Pattern languages in the wild: exploring pattern languages in the laboratory and in the real world
Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology
Agile anthropology and Alexander's architecture: an essay in three voices
Proceedings of the 24th ACM SIGPLAN conference on Object oriented programming systems languages and applications
Structurally supported design of HCI pattern languages
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
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The construct of Touch Point, in relation to the firm-customer engagement has been defined. It is argued that there is a need to adopt a Touch Point Ecosystem perspective. A customer interacts during a sustained relationship with a firm via several Touch Points that constitute the ecosystem, to bring in focus the connectedness and evolution of Touch Points to meet changing socio-technical contexts. The challenges in designing the user interactions and resulting experience when a user interacts with the Touch Point Ecosystem need a multidisciplinary approach. Patterns and Pattern Language can provide the necessary framework in developing solutions which are rooted in the context of the problems, yet are not prescriptive. A pattern language for Touch Point Ecosystem User Experience is proposed and two examples of proposed patterns are discussed.