Portholes: supporting awareness in a distributed work group
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Media spaces: bringing people together in a video, audio, and computing environment
Communications of the ACM
Supporting social awareness @ work design and experience
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The poverty of media richness theory: explaining people's choice of electronic mail vs. voice mail
International Journal of Human-Computer Studies
Conveying emotion in remote computer-mediated-communication
CHI '94 Conference Companion on Human Factors in Computing Systems
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
Ambiguity as a resource for design
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using Disortion-Oriented Displays to Support Workspace Awareness
HCI '96 Proceedings of HCI on People and Computers XI
Towards Flexible Support for Cooperation: Group Awareness in Shared Workspaces
DEXA '97 Proceedings of the 8th International Workshop on Database and Expert Systems Applications
Emotional Awareness in Collaborative Systems
SPIRE '99 Proceedings of the String Processing and Information Retrieval Symposium & International Workshop on Groupware
Communicating emotions in online chat using physiological sensors and animated text
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Beyond Bandwidth: Dimensions of Connection in Interpersonal Communication
Computer Supported Cooperative Work
Computer Support for Social Awareness in Flexible Work
Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
I just clicked to say I love you: rich evaluations of minimal communication
CHI '06 Extended Abstracts on Human Factors in Computing Systems
In situ informants exploring an emotional mobile messaging system in their everyday practice
International Journal of Human-Computer Studies
How emotion is made and measured
International Journal of Human-Computer Studies
From the certainty of information transfer to the ambiguity of intuition
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Affect and Emotion in Human-Computer Interaction
Interfaces with the ineffable: Meeting aesthetic experience on its own terms
ACM Transactions on Computer-Human Interaction (TOCHI)
I'm sad you're sad: emotional contagion in CMC
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Invisible emotion: information and interaction in an emergency room
Proceedings of the 2010 ACM conference on Computer supported cooperative work
The lega: a device for leaving and finding tactile traces
Proceedings of the fifth international conference on Tangible, embedded, and embodied interaction
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The design of systems and mechanisms for the development of emotion awareness between communicators has been a concern in CSCW. The typical approach in design is tied up in notions of mediated communication being a `poor' transmitter of crucial emotion information. Thus, by conveying emotion expressions, emotion awareness is consequently supported. In this paper we argue that emotion awareness is also reliant on strategic concealment of emotion expressions through hiding and suppression. To support our argument we present data from a field study of the expression of emotion between healthcare personnel in an emergency room. We provide evidence of the hiding and suppression of emotion expressions by both expressers and observers and how these behaviors support the development of emotion awareness. We then outline a new system design perspective for emotion awareness including both conveyance and concealment behavior and provide examples of systems that have successfully embodied notions of hiding and suppression.